LIVE
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HOTLINE:
CALLS IN QUEUE
0
0
RINGING
0
ACTIVE
0
OUTBOUND
Answered Calls
-
today
Abandoned Calls
-
today
Total Received
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inbound
Total Outbound
-
today
Answer Rate
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answered / received
Abandon Rate
-
abandoned / received
Service Level
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answered ≤ 20s
Avg Speed of Answer
-
wait time
Avg Call Duration
-
talk time
Agents
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Hotlines
Missed Call Details
Agent Leaderboard
#AgentAnsweredMissedNot PickedOutboundAvg DurRate
Calls Per Hour
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